About the Role
Company: Cimi’s Bistro at Pinnacle
Position: Restaurant Shift Manager
Hourly Rate: $23/ Hour
Weekly Hours: 30-40 hours (flexible based on weekly needs)
Cimi’s Bistro at Pinnacle is seeking a dedicated and experienced Restaurant Shift Manager to join our team. The ideal candidate will be responsible for ensuring day-to-day operations, supporting restaurant staff, and managing various tasks efficiently. This role requires strong communication skills, reliability, and a proactive approach to handling responsibilities.
Manage Restaurant Operations: Oversee and orchestrate the seamless execution of day-to-day restaurant operations, ensuring efficiency and excellence in service delivery.
Empower and Assist Restaurant Team: Provide unwavering support to the restaurant staff, offering assistance where needed.
Uphold Adherence to Staff Guidelines: Ensure the consistent adherence to staff guidelines, including but not limited to dress code standards, and the proper display of name tags. Uphold a professional and polished image within the team, contributing to the overall excellence of Cimi’s Bistro.
Manage Shift Documentation: Execute precise management of shift paperwork, including tip-out worksheets, end-of-day reports, and updates to the point-of-sale system. Maintain accurate records for operational efficiency.
Facilitate Effective Communication with Staff: Foster seamless communication with the kitchen team regarding reservations and communication with restaurant staff pertaining to the weekly specials.
Offer Comprehensive Support: Extend proactive support to staff, Pinnacle members, and dining guests, addressing needs and inquiries to enhance the overall guest experience.
Ensure Adherence to Company Policies: Vigilantly enforce and ensure compliance with company policies, upholding the highest standards of professionalism and operational integrity.
Train and Recruit: Spearhead the training and recruitment processes, identifying and developing top-tier talent aligned individuals with Cimi’s Bistro's values and service standards.
Safety and Food Quality Standards: Maintain an unwavering commitment to safety and food quality standards, creating an environment that prioritizes the well-being of both guests and team members.
Address and Resolve Customer Concerns: Skillfully handle customer concerns and complaints, utilizing effective problem-solving techniques to ensure customer satisfaction and loyalty.
Flexibility to work weekends, evenings, and holidays as per event schedules.
1 year minimum experience in a management position
Restaurant experience (serving, bartending, bussing, hosting, expoing, etc.)
Strong written and verbal communication skills
Trustworthy with money handling responsibilities
Fast learner with a strong understanding of the industry
Tips Training qualification
CPR qualification preferred
Experience with reservations systems (OpenTables, Jonas, Club Connect)
GED/ High School diploma
Bachelor's Degree in Management, Hospitality, Business Administration, or related field of study is preferred
Skills and Abilities:
Hardworking with a proactive attitude
Ability to work in a fast-paced environment
Attention to detail and effective multitasking
Commitment to exceptional customer service
Team player mentality
Training: 3-4 weeks
Reports to: Director of Cimi’s Bistro
Ideal Start Date: March 2024
Join us at Cimi’s Bistro and be part of a dynamic team dedicated to providing outstanding service and creating memorable dining experiences. Apply now for this exciting Restaurant Shift Manager position!